Technical Support Contact Information
1. Contact us by phone
NOTE: Urgent or critical support needs should always be phoned into CBORD Technical Support.
Foodservice Management Systems
Support for users of CBORD's foodservice, catering, dietary, and clinical software management systems (including GeriMenu).
Phone: 607.257.3775
Support for users of CBORD's foodservice, catering, dietary, and clinical software management systems (including GeriMenu).
Phone: 607.257.3775
Transaction Processing Systems
Support for users of CBORD's privilege control systems, Access in a Box, OmniONE™, OmniACCESS™, Odyssey PCS™, MICROS® 9700/3700 systems, Webfood®, Odyssey HMS™
Phone: 607.257.3665
Support for users of CBORD's privilege control systems, Access in a Box, OmniONE™, OmniACCESS™, Odyssey PCS™, MICROS® 9700/3700 systems, Webfood®, Odyssey HMS™
Phone: 607.257.3665
CS Gold Card Systems:
Support for users of CBORD’s CS Gold®, CS Access™, and CS Housing® systems
Phone: 866.789.2977
Support for users of CBORD’s CS Gold®, CS Access™, and CS Housing® systems
Phone: 866.789.2977
2. Contact us via the Internet
The CBORD Customer Portal provides immediate access to the Customer's support activity at CBORD. The Customer can view the status of the site's issues in real-time. The Customer can insert notes and additional technical information directly into cases, to share with Support Technicians.
3.
Alternate contact method for non-urgent issues only
Email can be used to submit non-urgent issues to the appropriate CBORD technical support group. The support technicians will respond to issues submitted through email in one business day.
Foodservice Management Systems: fms_support@cbord.com
Transaction Processing Systems: tps_support@cbord.com
CS Gold Card Systems: cs_support@cbord.com
Foodservice Management Systems: fms_support@cbord.com
Transaction Processing Systems: tps_support@cbord.com
CS Gold Card Systems: cs_support@cbord.com
Asia-Pacific Support
Support for all users of CBORD's systems in Australia, New Zealand, and other Asia-Pacific nations.
Phone: 02 9325 5300
Phone: 02 9325 5300
“CS Access has the robust feature set we need to secure our residence halls and leverage mobile technologies to better protect our student body.”
— Larry Fink, Miami University of Ohio
